Shipping policy

Order Processing

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Standard Orders: Processed within 1–2 business days (excl. weekends & bank holidays).

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UK Shipping Methods

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Standard Delivery (Free)
Order by 2 pm Mon–Fri β†’ delivery within 1–2 working days

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Next Working Day (Β£8.95)
Order by 2 pm Mon–Fri β†’ delivery in 1 working day

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Next Working Day Pre-Noon (Β£15.00)
Order by 2 pm Mon–Fri β†’ delivery before 12 noon next working day

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Signature Required: Due to parcel size & value, all UK deliveries require a signature on receipt

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International Shipping

Available to select countries; rates & delivery times calculated at checkout

Customers are responsible for any customs fees, duties or taxes

Signature Required: International parcels also require a signature on delivery.

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Shipping Restrictions

We do not deliver to P.O. Boxes or APO/FPO addresses

Service availability depends on destination and stock levels

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Lost or Damaged Shipments

Damaged on arrival?

Email: team@bio-atelier.co within 24 hours with your order number & photos

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Lost in transit?

Let us know so we can investigate and resolve promptly

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Contact Us
team@bio-atelier.co

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For any health-related enquiries about our products, please consult a GP or healthcare professional.